TRAI Makes Callers Identity (CNAP) Mandatory for Telecoms

TRAI Makes Callers Identity (CNAP) Mandatory for Telecoms in India. The recommended CNAP model will see phone calls in India show the name on which a number was registered with a telecom operator when a phone call is received. It will be similar to calling app Truecaller. The Telecom Regulatory Authority of India (Trai) has released the final set of recommendations to introduce caller identification (caller ID) as a default feature across domestic telecommunications networks, nearly two years after the Department of Telecommunications (DoT)’s initial proposal for the same. 

The final set of recommendations proposed that all telcos “should provide Calling Name Presentation (CNAP)" as a “supplementary service" to customers “upon their request." The recommended CNAP model will see phone calls in India show the name on which a number was registered with a telecom operator when a phone call is received. 

Also Read - Truecaller will Show Verified Government Officers Number

The service is likely to work as an on-request feature for users. The feature is likely to at least have some impact on Truecaller’s India user base too—which serves as the firm’s primary user demography.